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BOOKS

Keeping Customers for Life
The Customer Connection (Quality for The Rest of Us)
Conquering Complexity In Your Business
Lessons In Loyalty
Innovation : The five disciplines for creating what customers...
The Art Of Community Building the New Age of Participation...
Global Paradox
Technotrends
Preparing For The Twenty-First Century
The Age Of Unreason
The Age of the Network: Organizing Principles for the 21st...
Waves Of Change
The Age Of Paradox
Jobshift
Global Paradox
2020 Vision