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CUSTOMER RELATIONSHIP MANAGEMENT

CRM At The Speed Of Light
Loyalty Rules
Customers.Com
The Laws of Choice : Predicting Customer Behavior
Enterprise One to One
The Customer Revolution
Customers.Com
Customer Intimacy : Pick your partner, Shape your culture,...
Customer Relationship Management
Romancing the Customer
The Loyalty Effect
The Loyalty Effect
Emotional Value - Creating Strong Bonds with Your Customers
Loyalty.com (Customer Relationship Management in the New...
One to One B2B
Strategic Customer Care