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BOOKS

Buy.Ology Truth and lies about Why we Buy

Why We Buy: The Science Of Shopping

Stuff White People Like

Customer Centricity: What it is, what it isnt, and why...

The Customer Experience Edge: Technology and Techniques...

Customer Experience Future Trends & Insight

Consumer Behavior Tenth Edition

Consumer Behavior Buying, Having, And Being Tenth Edition

Organizational Behavior Fifteenth Edition

Focus: The Hidden Driver Of Excellence

A Complaint Is a Gift: Using Customer Feedback As a Strategic...

Consumer Behavior: Buying, Having, and Being

The Shopper Economy

How Customers THINK Essential Insights Into The Mind of...

Customer Experience Branding - Driving Engagement Through...

Buying In: The Secret Dialogue Between What We Buy and...