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CUSTOMER & VALUE

The Only Thing That Matters. Bringing of the Customer into...
When Customer Talk…Turn What They Tell You...
Relationship Banking
Win The Value Revolution
Managing Customer Value (Creating Quality and Service That...
AMA Handbook for Customer Satisfaction
Net Worth - Shaping Markets When Customers Make the Rules...
Driving Customer Equity - How Customer Lifetime Value Is...
Customer Equity. Buildinf and Managing Relationships As...
Competing On Value
Customer.Community (Unleashing The Power Of Your Customer...
The Ten Demandments: rules to live by in the age of the...
How Customer Think: Essential Insights Into The Mind Of...
Beyond "e". 12 Ways Technology is Transforming Sales and...
The Eng@ged Customer. The New Rules of Internet Direct...
Customers are People The Human Touch