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SERVICE

Management Lessons From MAYO CLINIC
The Ownership Quotient Putting the Services Profit Chain...
Financial Services Marketing Membidik Konsumen Perbankan...
Wired to Care how companies prosper when they create widespread...
Pemasaran Jasa Manusia,Teknologi, Strategi Perspektif Indonesia
Powerful Phrases for Effective Custmer Service: Over 700...
This Is Service Design Thinking Basic-Tools-Cases
Uncommon Service: How to Win by Putting Customers at the...
The Zappos Experience: 5 Principles to Inspire, Engage,...
The Nordstrom Way to Customer Service Excellence
Raving Fans: A Revolutionary Approach to Customer Service
Pemasaran Jasa Manusia, Teknologi, Strategi Perspektif...
The Customer Culture Imperative
Up Your Service! Great Ideas. Tools, Tips and Proven Techniques...
Service Marketing People, Technology, Strategy (Eighth...
A Practical Guide to Optimizing the Customer Experience...