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SERVICE

How To Sell A Service

Managing in The Service Economy

Moments Of Truth

Marketing in Travel & Tourism

The Customer Service Planner

Love Thy Customer

The Must-Have Customer ( 7 Steps to Winning the Customer...

Service Management and Marketing: a Customer Relationship...

The Mind Of The Customer

The Ultimate Question: Driving Good Profits and True Growth

After The Sale: How to Manage Product Service For Customer...

The Real-Time Contact Center: Strategies,Tactics,and Technologies...

From CellMates To SoulMates: Integrating Sales and Service

To the Manner Born: A Most Proper Guide To Modern Civility

Outside Innovation: How Your Customers will Co-design Your...

Service Orientation Winning Strategies and Best Practice