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SERVICE

Contact: Customer Service in the Hospitality And Tourism...

Best Impressions In Hospitality: Your Profesional Image...

Service Quality Mangement in Hospitality Tourism and Leisure

The Telephone Skills Pocketbook

Understanding The Hospitality Consumer

Building Great Customer Experience

Hotel and Food Service Marketing (A Managerial Approach)

Handling Customer Complaints : Turning Challenges Into...

Business Process Mapping

Creating Customer Evangelists: How Loyal Customers Become...

Telephone Courtesy & Customer Service

Simply Better: Winning And Keeping Customers By Delivering...

Making Rain: The Secrets of Building Lifelong Client Loyalty

Clients for Life: Evolving From An Expert For Hire to An...

Scoring Points: How Tesco is Winning Customer Loyalty

Clued In: How to Keep Customers Coming Back Again And Again