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SERVICE

Service Operations Management:Strategy,Design and Delivery
Services Marketing: Integrating customer focus across the...
Sukses Mengelola Call Center
Best Face Forward: Why Companies Must Improve Their Service...
Revolutionize Your Customer Experience
Magnetic Service
Branded Customer Service
Magnetic Service
The Experience!
The Complete Customer Service Letter Book
Positively Outrageous Service
Customer Service and The Human Experience
Bottom-Line Call Center Management
Customer Service at a Crossroads
How To Win Customers and Keep Them For Life
Marketing Services (Competing Through Quality)