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BOOKS

The Service Profit Chain
Service Breakthroughs: Changing The Rules Of The Age Game
Creating The Service Culture: Strategies For Canadian Business
At Americas Service
Service America !
Customer Service Renaissance : Lessons From The Banking...
The Customer Service Planner
Improving Customer Satisfactions, Loyalty and Profit
10 Prinsip Kepuasan Pelanggan
Services Marketing
Handbook of Customer Satisfaction and Loyalty Measurement
Services Marketing In Asia
The Customer Delight Principle
Delivering Knock Your Socks Off Service
Priceless: Turning Ordinary Products into Extraordinary...
The Value Profit Chain: Treat Employees Like Customers...