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BOOKS

Once a Customer Always a Customer : How to Deliver Customer...

Up Your Service ! Insights

Remarkable Service: A Guide to Winning and Keeping Customers,and...

Up Your Service! Strategies and action Steps to Delight...

MAAS Customization : The New Frontier In Business Competitive

Creating and Delivering Totally a Wesome Customer Experiences

Customer Satisfaction Is Wortless : Customer Loyalty Is...

Magnetic Service

Customer Experience Management

Competing In a Service Economy

The Customer Service Training Tool Kit: 60 Training Activities...

Jangan Sekedar Service

Winning at Service

The Big Book Of Customer Service Training Games

Great Customer Service on The Telephone

Service That Sells: The Art Of Profitable Hospitality