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BOOKS

Clients for Life: Evolving From An Expert For Hire to An...

Scoring Points: How Tesco is Winning Customer Loyalty

Clued In: How to Keep Customers Coming Back Again And Again

Service Operations Management:Strategy,Design and Delivery

Services Marketing: Integrating customer focus across the...

Sukses Mengelola Call Center

Best Face Forward: Why Companies Must Improve Their Service...

Revolutionize Your Customer Experience

Magnetic Service

Branded Customer Service

Magnetic Service

The Experience!

The Complete Customer Service Letter Book

Positively Outrageous Service

Customer Service and The Human Experience

Bottom-Line Call Center Management