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BOOKS

Customer Service at a Crossroads
How To Win Customers and Keep Them For Life
Marketing Services (Competing Through Quality)
How To Sell A Service
Managing in The Service Economy
Moments Of Truth
Marketing in Travel & Tourism
The Customer Service Planner
Love Thy Customer
The Must-Have Customer ( 7 Steps to Winning the Customer...
Service Management and Marketing: a Customer Relationship...
The Mind Of The Customer
The Ultimate Question: Driving Good Profits and True Growth
After The Sale: How to Manage Product Service For Customer...
The Real-Time Contact Center: Strategies,Tactics,and Technologies...
From CellMates To SoulMates: Integrating Sales and Service