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BOOKS

Pemasaran Jasa Manusia,Teknologi, Strategi Perspektif Indonesia

Powerful Phrases for Effective Custmer Service: Over 700...

This Is Service Design Thinking Basic-Tools-Cases

Uncommon Service: How to Win by Putting Customers at the...

The Zappos Experience: 5 Principles to Inspire, Engage,...

The Nordstrom Way to Customer Service Excellence

Raving Fans: A Revolutionary Approach to Customer Service

Pemasaran Jasa Manusia, Teknologi, Strategi Perspektif...

The Customer Culture Imperative

Up Your Service! Great Ideas. Tools, Tips and Proven Techniques...

Service Marketing People, Technology, Strategy (Eighth...

A Practical Guide to Optimizing the Customer Experience...

365 Dalai Lama Daily Advice From The Heart

Transforming The Mind

ESQ Emotional Spiritual Quotient

The Seven Spiritual Laws Of Yoga