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BOOKS

The Customer Service Planner
Love Thy Customer
The Must-Have Customer ( 7 Steps to Winning the Customer...
Service Management and Marketing: a Customer Relationship...
The Mind Of The Customer
The Ultimate Question: Driving Good Profits and True Growth
After The Sale: How to Manage Product Service For Customer...
The Real-Time Contact Center: Strategies,Tactics,and Technologies...
From CellMates To SoulMates: Integrating Sales and Service
To the Manner Born: A Most Proper Guide To Modern Civility
Outside Innovation: How Your Customers will Co-design Your...
Service Orientation Winning Strategies and Best Practice
Best Practice in Cuatomer Service
Services Marketing People,Technology,Strategy Sixth Edition
A Culture Of Service: Creating Superior Customer Service...
One Minute Manners: Quick Solutions to Most Awkwark Situation...