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BOOKS

Understanding The Hospitality Consumer

Building Great Customer Experience

Hotel and Food Service Marketing (A Managerial Approach)

Handling Customer Complaints : Turning Challenges Into...

Business Process Mapping

Creating Customer Evangelists: How Loyal Customers Become...

Telephone Courtesy & Customer Service

Simply Better: Winning And Keeping Customers By Delivering...

Making Rain: The Secrets of Building Lifelong Client Loyalty

Clients for Life: Evolving From An Expert For Hire to An...

Scoring Points: How Tesco is Winning Customer Loyalty

Clued In: How to Keep Customers Coming Back Again And Again

Service Operations Management:Strategy,Design and Delivery

Services Marketing: Integrating customer focus across the...

Sukses Mengelola Call Center

Best Face Forward: Why Companies Must Improve Their Service...