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BOOKS

Revolutionize Your Customer Experience

Magnetic Service

Branded Customer Service

Magnetic Service

The Experience!

The Complete Customer Service Letter Book

Positively Outrageous Service

Customer Service and The Human Experience

Bottom-Line Call Center Management

Customer Service at a Crossroads

How To Win Customers and Keep Them For Life

Marketing Services (Competing Through Quality)

How To Sell A Service

Managing in The Service Economy

Moments Of Truth

Marketing in Travel & Tourism