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BOOKS

Essentails of Services Marketing

Be Our Guest: Perfecting the Art of Customer Service

The Disney Way Fieldbook: Harnessing the Management Secrets...

Setting The Table: The Transforming Power of Hospitality...

The Disney Way Fieldbook: How to Implement walt Disneys...

The Lifebelt: The Definitive Guide to Managing Customer...

Loyalty Myths: Hyped Strategies That will Put You Out of...

Creating Customer Evangelist: How Loyal Customers Become...

5S for Service Organization and Offices; A Lean Look at...

Managing and Motivating Contact Center Employees: Tools...

Perfect Phrases for Customer Service: Hundreds of Tools,...

Frontline HR A Handbook for the Emerging Manager

Management Lessons From MAYO CLINIC

The Ownership Quotient Putting the Services Profit Chain...

Financial Services Marketing Membidik Konsumen Perbankan...

Wired to Care how companies prosper when they create widespread...