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BOOKS

Magnetic Service
Customer Experience Management
Competing In a Service Economy
The Customer Service Training Tool Kit: 60 Training Activities...
Jangan Sekedar Service
Winning at Service
The Big Book Of Customer Service Training Games
Great Customer Service on The Telephone
Service That Sells: The Art Of Profitable Hospitality
Quality Service: What Every Hospitality Manager Needs to...
Remarkable Service
ServeEM Right
Contact: Customer Service in the Hospitality And Tourism...
Best Impressions In Hospitality: Your Profesional Image...
Service Quality Mangement in Hospitality Tourism and Leisure
The Telephone Skills Pocketbook