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BOOKS

Improving Customer Satisfactions, Loyalty and Profit

10 Prinsip Kepuasan Pelanggan

Services Marketing

Handbook of Customer Satisfaction and Loyalty Measurement

Services Marketing In Asia

The Customer Delight Principle

Delivering Knock Your Socks Off Service

Priceless: Turning Ordinary Products into Extraordinary...

The Value Profit Chain: Treat Employees Like Customers...

Once a Customer Always a Customer : How to Deliver Customer...

Up Your Service ! Insights

Remarkable Service: A Guide to Winning and Keeping Customers,and...

Up Your Service! Strategies and action Steps to Delight...

MAAS Customization : The New Frontier In Business Competitive

Creating and Delivering Totally a Wesome Customer Experiences

Customer Satisfaction Is Wortless : Customer Loyalty Is...